An AI shopping concierge that helps customers discover products, compare options, track orders, handle returns, and get instant support — all inside your store's chat widget. Connected to your Zoho catalog in minutes.
Real-time
Catalog Sync
10+
Shopping Actions
1 Script
Setup
I need a laptop for coding under $1000
I'd love to help! What screen size do you prefer?
14-15"
Found 3 laptops matching your criteria:
Dell XPS 15
Best Value16GB RAM • 512GB SSD
ThinkPad X1
16GB RAM • 256GB SSD
+1 more result. Would you like me to narrow by brand?
From discovery to post-purchase — every shopping action handled by your AI agent.
Understands natural language queries like "red dresses under $50" or "best laptop for programming." Asks clarifying questions before searching so results are always relevant.
"I need a laptop" → Agent: "What's your budget and primary use?"
Customers compare products directly in chat. Fetch both items, present specs in a clear format, highlight differences, and recommend based on their needs.
"Compare iPhone 16 vs Samsung S25" → Full specs table in chat
Product images, prices, SKUs, stock status, and variants rendered inline — just like browsing a store catalog, but conversational.
Product card with image, price, "In Stock" badge, and [View Details] button
Track shipments, cancel orders, initiate returns, and update addresses — all with proper identity verification and confirmation prompts.
"Where is my order?" → Shows status, tracking number, carrier, ETA
Goes beyond keyword search. Understands intent — "best laptop for coding" ranks by RAM/CPU, not just price. Explains why each product matches.
Intent-based ranking with explanations like "Great for IDEs and VMs"
Customers ask "Any discounts?" — agent fetches active coupons from Zoho Commerce API, showing codes, discount values, minimum orders, and expiry dates.
"Use code SAVE20 for 20% off orders over $50. Expires June 30."
Real-Time Product Sync
Webhook-driven • Instant updates
New product added to store
Price, stock, or description changed
Product removed from catalog
Auto-sync enabled — catalog updates in real time via Zoho webhooks. No polling, no cron jobs.
Connect your Zoho Commerce store via OAuth in seconds. Products are automatically imported into the AI catalog. Zoho webhooks push changes in real time — new products, price updates, stock changes, and deletions sync instantly.
One-Click OAuth Connect
Authorize in seconds — no API keys to manage.
Real-Time Webhook Sync
Product changes pushed instantly via Zoho webhooks.
Manual Sync Anytime
Click "Sync Products" to pull the full catalog on demand.
Sync History
See total, inserted, skipped, and failed counts. Track last synced timestamp.
When a customer reports damaged items, refund disputes, or asks for a manager, the agent creates a ticket in DC Desk instead of going offline. The agent stays available while your support team handles the issue asynchronously.
Ticket Created Instantly
Order ID, customer email, and escalation reason logged automatically.
Agent Stays Online
No real-time takeover needed — the agent keeps helping other customers.
DC Desk Inbox
Support team sees tickets with full context — order details, customer info, chat transcript.
Escalation Triggers
Auto-escalates on damaged items, disputes, tool failures, or explicit manager requests.
My order #4421 arrived damaged. The box was crushed and the item is broken.
I'm sorry this happened. I've created a support ticket for your case. Our team will follow up with you.
Ticket #1042 Created
Order #4421 • Damaged item • Our support team will follow up.
DC Desk Inbox
#1042 Damaged item — Order #4421
#1041 Billing discrepancy
#1040 Return request — Order #4398
Identity verification ensures sensitive operations are only available to logged-in customers. One script tag is all it takes.
Everything anonymous users can do, plus:
<script src=".../identity.js" data-tenant-id="..." data-store-id="..."></script>One script tag. Zero backend code. Auto-detects Zoho Commerce logged-in customers.
Real conversation patterns your customers will experience.
Product Discovery
Show me wireless headphones with noise cancelling under $200
Found 4 headphones:
• Sony WH-1000XM5 — $199 (In Stock)
• Bose QC45 — $179 (In Stock)
• Sennheiser Momentum 4 — $149 (Few Left)
• Apple AirPods Max — $549 (In Stock)
The top 3 are under $200. Would you like to compare any of them?
Order Management
Cancel my order #4421
I found your order:
#4421 — Dell XPS 15
Status: Confirmed • Total: $949
I can cancel this order. It hasn't shipped yet. Would you like me to proceed?
Yes, cancel it
✓ Order #4421 has been cancelled.
Refunds take 5-10 business days.
Issue Resolution
I received the wrong color item in my order
I'm sorry about this! Let me create a support ticket so our team can resolve this for you.
Ticket #1043 Created
Wrong item received • Our support team will follow up within 24 hours.
10+ shopping actions, real-time sync, and 24/7 availability.
Product Search
Natural language queries with filters
Compare Products
Side-by-side specs comparison
Product Details
Images, variants, prices, stock
Recommendations
Intent-based product ranking
Track Shipments
Carrier, tracking number, ETA
Order Lookup
By order ID or verified email
Cancel & Return
With confirmation prompts
Address Update
Billing & shipping changes
Coupons Active
Auto-fetch from Zoho API
DC Desk Tickets
Async escalation for issues
Real-Time Sync
Webhook-driven catalog sync
Cart View
Embedded store widget only
Deploy an AI shopping assistant on your Zoho Commerce store in minutes. No credit card required. Free tier available.
Free tier: 1 agent, 1 store. No time limit.