Shopify Agent

Click "Connect Shopify Store" and approve the DomainChat app. Your store connects securely via Shopify's official OAuth — no API keys to copy, no manual configuration.

The moment your store connects, DomainChat syncs your entire product catalog — names, descriptions, prices, images, variants, stock levels, categories, and collections. This isn't a one-time snapshot: the sync stays live. When you add a product, change a price, or update stock in Shopify, the agent knows instantly via real-time webhooks. Your customers never see outdated information.

After connecting, we check whether you've configured return rules in your Shopify admin (Settings → Policies → Return rules). If you haven't, we'll nudge you to set them — including the return window and whether to allow returns at all — because the agent strictly follows whatever rules you configure. No rules set = returns follow your store's defaults.

During onboarding, we automatically detect whether you run Loop Returns or Recharge subscriptions on your store. If detected, you just confirm and paste your API key — the agent then handles returns through Loop and subscriptions through Recharge natively. You can also enable or disable any integration later from your agent dashboard.

Before the agent responds, it runs the message through multiple AI models to understand what the customer actually wants. Is this a shopping query ("show me gold anklets under ₹2000") or a general question ("what's your return policy?")? Only shopping queries trigger product cards — general questions get text answers from your store's knowledge base. This means customers never see irrelevant products when they're asking about shipping.

When a customer searches, the agent renders beautiful product cards directly in the chat — with the product image, name, price (in your store's currency), live stock status, variant options, and action buttons. Each card includes:

The customer can add to cart without leaving the chat. When they're ready, one click takes them to your store's checkout with everything already in their cart.

When a customer clicks "Add to Cart" on a product card, the agent communicates directly with your Shopify store's cart system. The product (with the selected variant and quantity) is added to the customer's real shopping cart — the same cart they'd see if they browsed your store directly. A confirmation appears in chat, and the cart badge updates. The customer can then continue shopping in chat or click "View Cart" to check out on your store.

Customers can ask the agent to compare products side-by-side: "Compare the gold anklet with the silver one." The agent generates a clean comparison table with prices, materials, ratings, and key differences — so customers can decide faster without opening multiple tabs.

After every product result, the agent asks one thoughtful, relevant question — never generic. Instead of "Do you want more details?", it offers something useful based on what it just showed:

When a customer asks "what's popular?" or "what are your best sellers?", the agent fetches your store's actual sales ranking from Shopify — the same data you see in your admin. It blends this with real-time chat signals (what shoppers are viewing and adding to cart right now) for the most accurate "trending" list possible.

"What's new?" pulls your truly newest products — sorted by creation date from Shopify, not a random selection. Customers see genuine new arrivals, and the agent can honestly call them "new arrivals" because they are.

"Show me the wedding collection" navigates your actual Shopify collections — the same ones you've organized in your admin. The agent lists them by name and product count, then shows the products within any collection the customer chooses. No fake collections, ever.

When a customer is focused on one product, the agent can offer genuine complements using Shopify's own recommendation engine — the same intelligence that powers "You may also like" on your storefront. For example, after showing a gold anklet: "This pairs beautifully with our pearl toe ring — want to see it?"

For fashion and jewelry stores, the agent has a personal stylist mode. When a customer says "help me pick" or "what suits me?", the agent asks a few quick questions (occasion, style, budget), then curates a personalized selection with a "why it matches" note for each product. The customer's stated preferences are remembered for the session and applied to every future search.

When customers tell the agent their preferences — "I only wear gold", "budget under ₹2000", "allergic to nickel" — the agent remembers them permanently (securely stored, never inferred or guessed). The next time they visit and say "show me something new", the agent already knows their style, budget, and requirements — and personalizes every result from the first word. Customers can ask "what do you know about me?" or "forget my preferences" anytime for full transparency and control.

Order information is protected. On your website, the customer's identity is verified automatically via their Shopify login. On WhatsApp, their phone number is matched against the order. On Instagram, Telegram, and Facebook, the agent asks for the email used at checkout — verified against real orders before any information is shared. A customer can never see someone else's order.

If an order has multiple items, the agent asks: "Do you want to cancel the entire order, or just some items?" Customers can cancel specific items (e.g., just one of three products), and only those items are refunded and restocked — the rest of the order continues shipping normally.

Every cancellation request lands in your DC Desk helpdesk as a ticket. You get an email notification with the full context (customer, order, items, reason). One click:

You can also cancel the order yourself in your Shopify admin — the request ticket closes automatically either way.

Return eligibility follows your store's return rules (Settings → Policies → Return rules in your Shopify admin). The agent checks in real time:

If you haven't configured return rules, items are returnable once fulfilled — every return still requires your approval before any refund is issued.

When a customer says "I want to return my anklet":

Customers can attach photos and short videos to their return directly in the chat — perfect for showing damage, defects, or wrong items. These files are:

Customers can return different items from the same order at different times. If they return the anklet today and the earrings next week, each gets its own return request — the agent tracks what's already been returned and only offers the remaining items.

The agent talks directly to Loop's API to create returns, select resolutions, and track status — all through natural conversation:

The Loop returns portal link is always available as a self-service option. If a customer prefers to upload photos or manage the return themselves, the agent shares the portal link instantly. If a customer asks to upload a photo or video in chat, the agent directs them to the portal — media uploads aren't supported in chat for Loop returns.

When a customer adds their first product to cart in chat, the agent automatically offers your active coupon codes: "By the way — here's 10% off your order 🎁 [coupon card]". This is a gentle, one-time nudge that increases conversion without being pushy.

When a shopper views the same product page multiple times — a classic hesitation signal — the agent opens the chat once and offers help with that exact product:

After a customer completes checkout, the next time they visit your store the chat opens with a warm thank-you and a natural cross-sell:

The suggested product comes from Shopify's own recommendation engine — real data about what your customers actually buy together. Fires once per order, never nagging.

On desktop, when a shopper's cursor moves toward the browser controls (leaving your store), the chat opens once with your active coupon codes:

Only real, active codes are shown — never invented or fake urgency. Once per browser session, easily dismissed.

The agent knows what the shopper is browsing on your storefront (which product pages they've visited), and uses that context to personalize its responses — "the anklet you were looking at" instead of generic product references. This context is used naturally, never recited back as a list.

The agent never creates tickets for things it can handle itself — status checks, returns, cancellations, product questions, or general browsing. Tickets are only for issues that genuinely need a human.

Every ticket includes: the customer's name, email, and phone; the related order (with items, total, and status); the reason for escalation; a transcript of the recent chat conversation (so your team knows exactly what happened); and any relevant context. You get an email notification immediately.

Tickets are agent-aware — each ticket belongs to the specific agent (and store) that created it. Your team can resolve and close tickets from the DC Desk dashboard. When a ticket is resolved, the customer receives an email confirmation. Customers can also check their ticket status in chat anytime — the agent tells them whether it's open, in progress, or resolved.

Cancellation and return requests also create DC Desk tickets (separate from escalation tickets) so you have a single place to review and approve them.

No matter the channel, a customer can never see someone else's orders. Identity is always verified before any order information is shared.