DC CRM Overview
Built-In Lead Management — Feature Guide
DC CRM is Domainchat's built-in customer relationship management system. Unlike external CRM integrations that sync to third-party tools, DC CRM lives inside your workspace — no setup, no API keys, no extra cost.
Key Capabilities
Every customer who interacts with your AI agent across any channel (Web, WhatsApp, Telegram, Facebook, Instagram) is automatically captured as a lead with full profile history, transcripts, and engagement scoring.
DC CRM Guide Sections
Lead Management
Table view, searching, filtering, and CSV lead exports.
Kanban Board
Drag-and-drop pipeline across visual sales stages.
Lead Inspector
Profile details, transcripts, notes, and activity timeline.
Bulk Actions & Scoring
Multi-select operations and lead scoring algorithm.
Tasks & Reminders
Follow-up tasks, priority levels, and due dates.
Advanced Features
AI qualification, cross-channel unification, and external sync.